I bought an HP computer in May of 2009 and have had nothing but trouble with it and have sent it to the factory twice to be repaired and once had a technician out to repair it, The tech found that the "tattoo number" on the mother board and the computer case do not match so my computer has never been loaded with the propper discs. So the last time I sent it in it was supposed to have been loaded with the propper discs. I get it back and not one thing has been done to correct the problem and it's worse than before I sent it in.

I called HP and talked to the case manager who was to have seen this was done correctly, this time, and it wasn't. So, he finally agrees with me that it will be cheaper to replace the computer I have than to try to fix the one I keep sending in. Hopefully, I'll hear from this guy tomorrow and have a new computer next week. It will be so nice to have something that works and isn't a problem for me any longer.